A-Z Guide

Accessible parking is available in the Wheeling Intermodal Center. Designated spaces are available for vehicles displaying a current state-issued disability placard or license plate. These accessible spaces are filled on a first come, first served basis, so please plan accordingly. The Wheeling Intermodal Center is accessible from Nailers Way or Main Street. The Wheeling Intermodal Center is located at 1401 Main Street, Wheeling, WV 26003 and can be reached at 304-233-4624. 

Additionally, limited accessible parking is available on-street in front of WesBanco Arena on a first come, first served basis.

The accessible drop-off location for WesBanco Arena is located at 14^th Street and Nailers Way near the Main Entrance to WesBanco Arena and the entrance to the Wheeling Intermodal Center from Nailers Way.

ADA Accessible seating is available at WesBanco Arena on a first-come, first-served basis while supplies last.

To ensure that people with seating accessibility issues, disabilities, limited mobility and their guests have the same opportunities to enjoy any event within WesBanco Arena, ADA ticket sales are available in person at the Box Office and by request by emailing info@wesbancoarena.com. 

WesBanco Arena
2 – 14^th Street
Wheeling, WV 26003
304-233-7000

Guests of WesBanco Arena must be 21 years of age or older to purchase and/or consume alcoholic beverages. WesBanco Arena and its vendors reserve the right to check proof of legal drinking age.

There is a maximum of four alcoholic beverages per purchase at all concession stands and portable vendors.

For Wheeling Nailers games, all alcohol sales within the arena will conclude three minutes into the third period of play. Individual concerts and events are determined on a show to show basis.

WesBanco Arena and its vendors has the right to discontinue the sale of alcohol at any time, during any event.

For information on announcements during Wheeling Nailers games, including anniversary, welcome home, first Nailers game, and more, please fill out the Wheeling Nailers Announcement video board message form.

Announcements for other events are on a per show basis and are at the discretion of show management. Please email info@wesbancoarena.com with requests for non-Nailers games. All requests should be made at least 48 hours in advance of events, are on a first-come basis, and WesBanco Arena management cannot guarantee every announcement will be made. 

Emergency announcements should be directed to WesBanco Arena and Capitol Theatre employees immediately. 

Assistive Listening Devices are available for guests at all WesBanco Arena and Capitol Theatre events. To obtain an Assistive Listening Device, please visit our Box Office location. Guests will be required to leave valid picture identification or credit card while the device is on loan. 

One (1) WesBanco ATM is located in the lobby of WesBanco Arena.

WesBanco Arena does not support solicitation of autographs of any kind on WesBanco Arena property. WesBanco Arena also cannot accept autograph/photograph requests by mail. 

WesBanco Arena does not issue or sell backstage passes to events. Backstage access is strictly limited and is arranged by tour management on a show-by-show basis.

For certain concerts and other events, VIP packages may be purchased in addition to an event ticket. These packages will be advertised in advance and package experiences vary per event. 

Bags larger smaller than 12”x12”x6" are permitted inside the venue. Small purses, clutches, and wallets within size limits are permitted. Clear bags are suggested for easy access but not required. Diaper bags are allowed and must be accompanied with a child. All bags are subject to search upon entry. 

The following items are not permitted inside the arena bags larger than 12"x12"x6", weapons of any type, including knives, firearms and spiked jewelry, alcohol, drugs, illegal substances, or any paraphernalia associated with drug use, audio/Video recorders, professional cameras, tripods, selfie sticks, cans, bottles, coolers, or other similar containers, food & beverage of any kind, fireworks, flags/Signs that are commercial in nature or utilize wood, metal or other types of objects for support or attachment or may block the view of other fans, iPads/tablets of any size, laser pens/pointers of any type, noisemakers such as air horns, pepper spray/mace, umbrellas that aren't collapsible, any other item deemed unacceptable by event/building management. 

Exceptions will be made for guests with special medical restrictions by emailing info@wesbancoarena.com. 

Visit Bag Policy.

Banners and signs are permitted for most events, providing they are in good taste, as deemed by building management, only large enough for one person to hold, and do not obstruct the view of other attendees. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support or attachment. They cannot be hung, fastened, or taped anywhere in the building or in any way obstruct another guest’s view or building signage. 

Binoculars and their cases are permitted for most events. All items are subject to searches upon arrival.

No outside bottles, cans or coolers are permitted inside WesBanco Arena at any time. This includes alcohol, water, or any other beverages. Exceptions may be made in advance for those with medical restrictions by emailing info@wesbancoarena.com.

Visit Bag Policy.

The WesBanco Arena Box Office is located at 2 – 14^th Street, Wheeling, WV 26003

Hours of Operation

• The WesBanco Arena Box Office is open Monday-Friday, 9am-4pm.
• On Event Days that fall during the week, the box office will open at 9am.
• On event days that fall during the weekend, the box office will typically open two hours prior to doors opening.

Visit Box Office.

Parking is available for buses transporting groups to WesBanco Arena.

For public group bus parking, contact info@wesbancoarena.com.

For Production Bus Parking, contact jmalarkey@wesbancoarena.com.

Cameras are permitted into WesBanco Arena for Wheeling Nailers hockey games and most events. If allowed, WesBanco Arena allows only small personal still-cameras equipped with non-detatchable lenses or flash. Cameras with detachable lenses or flashes are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building.

For all other events, camera policies will vary. For further information, please visit the individual event page in advance of the event date.

Use of cell phones in WesBanco Arena is normally permitted, as long as it does not disturb other fans in the area or interfere with their ability to enjoy the event. In the event that an event restricts the use of cell phones, it will be communicated on the individual event page in advance of the event date. 

For most events, children 24 months and younger do not require a ticket if they’re seated on a parent or guardian’s lap. However, please check the specific event page on the WesBanco Arena for any age restrictions.

Comments, questions, or concerns may be submitted by emailing info@wesbancoarena.com.

Concessions are located on the East and West Concourses of WesBanco Arena. Additional Concession Stands are located at Generations Restaurant Club, Bud Light Blue Line Lounge, Main Lobby Bridge, and various stands temporary stands throughout the arena. Please see Food & Beverage for more information. 

VISA, Discover, Mastercard and American Express credit cards are accepted at all concession stands and the WesBanco Arena Box Office. Cash is also accepted. Credit is accepted for merchandise at most events.

Guests may utilize the main entrance to WesBanco Arena on 14^th Street as a temporary drop-off / pick-up location.

WesBanco Arena is located at 2 - 14th Street, Wheeling, WV 26003. Please see Directions & Parking for more information. 

Donation requests should be directed to the Promotional Requests form on this website. 

Doors generally open one (1) hour prior to the start of an event at WesBanco Arena. Please check the individual event page for further information. WesBanco Arena has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

WesBanco Arena does not permit the use of E-Cigarettes/Vapor Cigarettes anywhere on arena property.

There are two (2) elevators located in WesBanco Arena. One (1) is located in the main lobby to access all levels. One (1) is located in the corner of WesBanco Arena front corner of WesBanco Arena near the Wheeling Intermodal Center to access all levels.

Please see Connect With Us page to receive the most information about upcoming events, pre-sales, contests, and more!

Please see Employment Opportunities page on this website for more information. 

In accordance with the West Virginia DHHR guidelines, guests are no longer required to wear a face covering when attending events at WesBanco Arena.  Certain events may require specific COVID-19 health protocols; therefore, these policies may be adjusted and will be announced prior to each event.

Find WesBanco Arena on Facebook. 

WesBanco Arena is committed to exceeding the expectations of every guest by delivering the best sports and entertainment experience with quality guest service and exceptional value at a world-class venue.

As a means of creating a safe, comfortable, and enjoyable experience for all guests, WesBanco Arena asks for your assistance and compliance with the following:

• Fans shall refrain from any abusive or foul language and obscene gestures directed towards other guests, arena employees, players, coaches, performers, or officials.
• Fans shall not wear clothing containing offensive language or indecent graphics.
• Fans who choose to consume alcohol at the arena must do so in a legal and responsible manner.
• Fans who show signs of intoxication or any impairment related to alcohol or drug consumption will be handled in a prompt and safe manner
• Fans will not hold or hang banners or signs that obstruct the view of guests, obscure advertising or impede the operations of WesBanco Arena, contain objectionable subject matter, are commercial in nature, or utilize wood, metal or other types of objects for support or attachment. WesBanco Arena reserves the right to remove any banner or signage at any time.
• Fans understand that items such as containers, food and beverage, air horns, weapons and laser pointers are prohibited and will not be allowed to enter the arena.
• Fans may not enter or attempt to enter restricted areas without proper authorization or credentials.
• Fans may not engage in fighting, throwing objects, either within the seating section or onto the ice, stage, or event performance area.
• Fans shall comply with request from arena staff regarding arena operational and emergency procedures
• Fans may not be who disruptive to the event presentation, performance, or game.
• Fans encountering difficulties and concerns are urged to contact WesBanco Arena staff immediately.

Violation of this Fan Code of Conduct are subject to ejection from WesBanco Arena and in some cases subject to criminal prosecution. We thank you for adhering to this policy.

No food or beverages of any kind are permitted to be brought into WesBanco Arena.

Concessions stands located throughout the arena sell a wide variety of food, alcoholic and non-alcoholic beverages. Reasonable accommodations will be made for patrons requesting to bring in outside food or beverage due to health conditions. For additional information, please contact info@wesbancoarena.com.

West Virginia State Law prohibits the sale of alcohol to all persons under the age of 21. Guests are required to show proper identification and proof of age when purchasing alcoholic beverages.  

Visit Food & Beverage. 

WesBanco Arena "Party Pass" Gift Cards are available to purchase food & beverage during future events at WesBanco Arena or the Capitol Theatre. Gift Cards can be purchased at the WesBanco Arena Main Office during normal operating hours or by calling 304-233-7000. 

WesBanco Arena Gift Certificates are available to purchase tickets for future events at WesBanco Arena or the Capitol Theatre. Gift Certificates can be purchased at the WesBanco Arena Main Office or Box Office during normal operating hours. 

WesBanco Arena does not accept gifts for artists, performers, players, or others in advance of events by mail. 

At WesBanco Arena, we're excited to offer discounts to groups (generally of 10 or more) for many events. Whether you're planning an outing for employees, youth groups, social clubs, business organizations, church groups, senior citizens, or a gathering of friends and family, our staff can help you plan your experience! Group sales benefits include one-on-one sales, special ticket discounts, food & beverage purchase options, and premium hospitality and seating options. Visit Group Sales for more information. 

For information on hotels, restaurants, shopping, and more in the Wheeling, WV area see Visit Wheeling, WV. 

Find WesBanco Arena on Instagram.

Please see the Employment Opportunities section of this website for any available Internship opportunities. 

Please see the Employment Opportunities section of this website. 

Items in lost in found at WesBanco Arena and the Capitol Theatre are held for a period of 30-days following an event in which the item was found. Please call 304-233-7000 to inquire about a lost item or email info@wesbancoarena.com. 

If your tickets are lost or stolen, please contact the Director of Ticket Services at info@wesbancoarena.com or 304-233-7000. You may also visit the WesBanco Arena Box Office with a Valid Photo ID or original form of payment.

Wheeling Nailers merchandise is located in the Team Store. The Team Store is located in the WesBanco Arena Main Lobby and West Concourse. Hours are during Wheeling Nailers games only. 

Merchandise for other events is typically located in or near the Main Lobby of WesBanco Arena. 

Mobile tickets are available from WesBanco Arena, the Capitol Theatre, and eTix which means for your ticket purchase, your mobile phone is your ticket! Before arriving at your event, please download your tickets in your account. Upon arrival you will pull up your tickets on your mobile phone, present them to the ticket scanner who will scan the bar code, and you’re in! For easy and quick access, please make sure your tickets are downloaded, ready to be scanned, and the brightness is turned up on your phone upon arrival. 

Please note that mobile tickets may not be delivered to your email until 72 hours before an event for security. 

Visit Directions and Parking for more information. 

Want to host your party at WesBanco Arena? Visit Meetings and Gatherings or Premium Event Experiences for more information. 

Pre-sales are available for many events at WesBanco Arena and Capitol Theatre. For more information, visit WesBanco Arena and Capitol Theatre social media. See the Connect with Us page for more information. 

The following items are not permitted inside WesBanco Arena and Capitol Theatre -  bags larger than 12"x12"x6", weapons of any type, including knives, firearms and spiked jewelry, alcohol, drugs, illegal substances, or any paraphernalia associated with drug use, audio/Video recorders, professional cameras, tripods, selfie sticks, cans, bottles, coolers, or other similar containers, food & beverage of any kind, fireworks, flags/Signs that are commercial in nature or utilize wood, metal or other types of objects for support or attachment or may block the view of other fans, iPads/tablets of any size, laser pens/pointers of any type, noisemakers such as air horns, pepper spray/mace, umbrellas that aren't collapsible, any other item deemed unacceptable by event/building management. 

Public Transportation is available in the Wheeling area via Ohio Valley / Eastern Ohio Regional Transit Authority.

For general questions, please contact info@wesbancoarena.com or call 304-233-7000.

Exit and re-entry from WesBanco Arena and the Capitol Theatre are not permitted. 

Guests may not re-sell tickets at any price on WesBanco Arena or Capitol Theatre property. 

Tickets may be purchased online through the following channels:

eTix.com

WesBancoArena.com

CapitolTheatreWheeling.com

WheelingNailers.com

GoWVMiners.com

WheelingSymphony.com

WesBanco Arena and the Capitol Theatre cannot verify the legitimacy or price of tickets purchased through any other sites, including secondary sellers, and strongly advise fans to purchase their tickets through those listed above. Tickets purchased from secondary and third party sellers are not eligible for replacement if lost, stolen, or not received by the seller. Additionally, WesBanco Arena and the Capitol Theatre are not able to process refunds for purchases made through secondary and third-partysellers. 

Fans of some events including the Wheeling Nailers, Wheeling Miners, and Wheeling Symphony may be Season Ticket Holders for multiple events. Benefits may include early venue access or access through specific doors. Please direct questions regarding your season ticket plan to your ticket representative. 

Please see Seating Chart for more information. 

The safety, security, and comfort of our guests and employees is our priority. WesBanco Arena seeks to create a safe and secure venue on event and non-event days. All guests entering WesBanco Arena will go through metal detectors and have their bags searched. WesBanco Arena and contracted security personnel reserve the right to deny items that violate bag policy, may cause damage to the facility or danger/disruption to an event. Guests who violate building policies, decline to be searched, or violate fan courtesy policy may be denied entry or ejected from the venue. 

Service animals that are specifically trained to provide assistance to an individual with a disability are welcome in WesBanco Arena. All service animals must remain on a leash or in a harness and be under control of the guest with a disability or designee. The service animal must rest in the seating area with the individual and not in the aisle.

Smoking is strictly prohibited inside WesBanco Arena and anywhere on arena property for all events.

The distribution of promotional items: flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on WesBanco Arena property without proper authorization from management.

Strollers are allowed into WesBanco Arena. Fold up strollers are preferred due to limited storage space. WesBanco Arena does not provide any areas for secure drop off of any personal items.

WesBanco Arena offers several options for premium seating from suites to loge box seats. Custom food and beverage options are available along with your premium seats. Premium seating options include Highlands Sports Complex Hall of Fame Suite, South East Suite, The Powerball Suite, and Loge Boxes.

IC Cab is available for alternative transportation in the Greater Wheeling area. Please call 304-232-1313 to arrange a ride. 

Uber is also available in the Wheeling area on a limited basis. 

Bird Scooters are available in the Wheeling area and are available around WesBanco Arena and Downtown Wheeling. 

WesBanco Arena is available for group tours with advance arrangement. To arrange a tour, please contact WesBanco Arena at 304-233-7000 or info@wesbancoarena.com.

Find WesBanco Arena on X.

Compact umbrellas that are collapsible are permitted into WesBanco Arena. We ask that umbrellas are able to be placed under your seat. All items are subject to searches upon arrivals. Please note this is subject to change the day of the event.

Video, audio and professional camera and recording devices are prohibited in the building.