1. Overview

This Privacy Policy was last modified in May 2024

GREATER WHEELING SPORTS AND ENTERTAINMENT AUTHORITY hereinafter referred to as GWSEA, d.b.a WESBANCO ARENA AND CAPITOL THEATRE and its affiliates, also referred to as ( “we,” “us,” and “our”), respect your privacy and are committed to protecting it through compliance with this privacy policy (“Policy”).  This Policy applies to GWSEA’s website at www.wesbancoarena.com and www.capitoltheatrewheeling.com,  as well as all other GWSEA’s online properties (the “Site(s)”), mobile applications, social media pages, communications between you and GWSEA, and all other GWSEA services (collectively the “Services”). 

This Policy applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to third-party websites, mobile applications, or services that may link to the Services or be linked to from the Services. Please review the privacy policies on those websites and applications directly to understand their privacy practices. 

This Policy describes the types of Information we may collect from you when you use our Services and our practices for collecting, using, maintaining, protecting, and disclosing that Information. 

Please read this Policy to understand our policies and practices regarding your Information and how we will handle it. If you do not agree with our policies and practices, do not use our Services.  By accessing our Services, you agree to this Policy.

GWSEA may change this Policy at any time, at its discretion.  Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

This Policy is subject to and governed by the terms of use for the Site (“Terms of Use”) available at the Site here.

  1. The Types of Information That We Collect About You and How We Collect Information About You

We collect personally-identifiable information (“Information”) from you directly, from the devices you use to interact with us, and from third parties. We may combine Information from the Services with other data we obtain from our business records.  We may use and share Information that we aggregate (compile to create statistics that cannot identify a particular individual) and/or de-identify (remove all unique identifiers such that it cannot be linked to a particular individual).  We collect Information:

  • Directly from you when you provide it to us.
  • Through our communications with you.
  • From third parties.
  • When you use our Services.
  • Through Ticketing Services (eTix)
  • Automatically as you navigate through the Site.
  • Through Social Media (Facebook, Instagram, Twitter, TikTok, etc.)
  • Through Google Analytics.

Information You Provide Directly to GWSEA. The Information that you provide us directly may include:

  • Information that you provide when you create an account on our Site or subscribe to our mailing list.
  • Information that you provide by filling in forms on our Site. We may also ask you for Information when you report a problem with our Site. And it may be necessary for you to provide us with Information so we can communicate with you about an inquiry you have.
  • Your responses to surveys.
  • Details of transactions you carry out through the Site and through our Services.
  • Contact and professional information, including name, email address, telephone number, and job title, as well as company name and size.
  • Demographic information.
  • Any other information you submit to us.

Information Automatically Collected from You.  The Information that GWSEA may automatically collect and store about you may include:

  • The Internet Protocol Address and domain name used when you visit the Site.  The Internet Protocol address is a numerical identifier assigned either to your internet service provider or directly to your computer.  We use the Internet Protocol address to direct internet traffic to you.
  • The type of browser and operating system you use when you visit the Site.
  • The date and time you visited the Site.
  • The web pages or services you accessed at the Site.
  • The website you visited prior to coming to the Site.
  • Cookies, which are small text files that a web server (such as GWSEA or its chosen web hosting company server) places on a user’s computer.  With that number, our web server can tailor its content to the needs of the specific browser, and we can optimize the Site for your use.

Google Analytics Advertising Features.  We also may have the following Google Analytics Advertising Features Implemented: Demographics and Interest reporting, Remarketing, GDN Impression Reporting and Double Click Campaign Manager. These features collect data using Google advertising cookies and anonymous identifiers.  GWSEA and third-party vendors use these first-party cookies to access the success of online marketing campaigns, inform future campaigns and improve usability on the Site.  To learn how to opt-out of the Google Analytics Advertising Features we use, please see Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout.

  1. How We Use Information We Collect About You and the Purpose for the Collection and Use

We use Information that we collect about you or that you provide to us, including any Information, for the following purposes:

  • To present our Site and the Site Contents (as defined in the Terms of Use) to you.
  • To provide you with the Services.  For example, if you make a purchase through the Site, register for an event, or participate in a promotion, we will use the contact information you give us to communicate with you about the purchase, event, or promotion. 
  • To notify you about changes to our Site or any Services we offer.
  • To communicate with you regarding our Services, including for marketing purposes. This may include information about upcoming events.
  • To personalize our services and advertising to you.
  • In any other way we may describe when you provide the Information.
  • To fulfill any other purpose for which you provide it.
  • For any other purpose with your consent.
  • To improve our Site, products, and Services and to develop new products and Services.
  • To protect and secure our Services.
  • To comply with legal obligations and related needs. 

Site statistics are compiled into traffic reports, which help GWSEA understand, anticipate, and respond to user needs.  If we learn, for example, of heightened interest in certain aspects of the Site, we are likely to highlight that information on the Site home page. This Information helps us create a better overall experience for Site users.

GWSEA will retain your Information for as long as necessary to provide the Services you requested, comply with our legal obligations, resolve disputes, enforce our agreements, and achieve other business purposes.

  1. How We Protect Your Information

We have implemented measures designed to protect your Information from accidental loss and from unauthorized access, use, alteration, and disclosure.  Unfortunately, the internet is not completely secure.  Although we are working to protect your Information, we cannot guarantee the security of your Information either in transmission or when stored.  We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

  1. When We Shares Your Information

We may disclose Information that we collect, or you provide as described in this Policy:

  • To our affiliates.
  • To contractors, service providers, and other third parties we use to support our business, as described further below, including third party payment and ticketing facilitators, online advertising partners, social media platforms, and other vendors.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the Information.
  • With your consent.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GWSEA or others.
  1. Third Parties Providing Services On Our Behalf

We use third parties to host the Site, design and operate the Site features, and to perform administrative, analytics, and payment processing related to our Services. Services these third parties provide include sending information to GWSEA about the use of the Site and viewing of our content. We may disclose your Information to these companies so they can carry out these operations.  These companies are bound by contractual obligations to keep Information confidential.

  1. Information From Children Under 16

The Site is not directed at children, and GWSEA does not knowingly collect any Information from children under 16 years of age. If GWSEA learns that a child under 16 years of age has provided Information, GWSEA will delete this Information from its databases.  If you are under 16, do not provide any Information about yourself to GWSEA, including your name, address, telephone number or email address.  If you become aware that Information of a child under 16 years of age has been provided, please contact us at info@wesbancoarena.com.

  1. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Site, including the information or content contained therein.  Our Policy does not apply to third-party websites or services. Separate policy policies may be in place for affiliates, including eTix.

  1. Do Not Track

Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked.  At this time, the Site does not respond to DNT signals.

  1. Your Choices About Information

If you choose not to provide Information, you may be unable to access all or portions of the Site or use our Services.  If you no longer wish to receive marketing or promotional communications from us, click on the “unsubscribe link” provided in such communications or send us an email at info@wesbancoarena.com.

If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.  Please report your concerns about collection or use of Information through the Site to info@wesbancoarena.com. 

  1. Special Information for Job Applicants

When you apply for a job with us, we may collect Information from you, including:

  • Information you provide in connection with your application.
  • Information about you that is available publicly.
  • Information that you authorize us to collect via third parties, including former employers or references.

In certain circumstances, you may submit your application for employment through a third-party service that displays our job posting. We do not control the privacy practices of these third-party services. Please review their privacy policies carefully prior to submitting your application materials.

We determine the retention period for each of the categories of Information listed above based on (1) the length of time we need to retain the Information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such Information, (3) internal operational needs, and (4) any need for the Information based on any actual or anticipated investigation or litigation.

  1. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GWSEA AND  AFFILIATES, SERVICE PROVIDERS, LICENSORS, OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, COMPENSATORY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, COSTS, EXPENSES, LEGAL FEES, OR LOSSES INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST INCOME, LOST DATA, OPPORTUNITY COSTS OR DAMAGE THAT RESULT FROM USE, LOSS OF USE, OR PERFORMANCE OF THE GWSEA SITES, DOCUMENTS AND THIRD PARTY CONTENT, INCONVENIENCE OR DELAY. THIS IS TRUE EVEN IF GWSEA AND AFFILATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

  1. How To Contact Us About This Policy

To ask questions about this Policy and our privacy practices, contact us at info@wesbancoarena.com or by mail at:

WesBanco Arena

Attn: Executive Director

2 – 14th Street

Wheeling, WV 26004